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Return Policies

Free 30 day returns

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Returns for Commercial and Residential Customers

All returns require a return authorization number from our Customer Relations department before returning, including those items shipped directly from the manufacturer. Please contact Customer Service at 1-312-714-9825 or email for assistance. No orders that originally shipped from the manufacturer to you will be accepted at any of our distribution centers unless previously authorized by us.

Restock Fees

  1. Stock items returned in less than 30 days (from time of delivery) typically, carry no re-stock fee. Manufacturer direct items may or may not have a restock fee.
  2. Returns on items over 30 days (from time of delivery) carry a 25% restock fee.
  3. Returns on items over 60 days (from time of delivery) carry a 50% restock fee.
  4. All residential orders are subject to a 15% restock fee.
  5. We do not accept returns on any items over 90 days old.
**Exceptions can exist for this return policy**
Common Exceptions are:
  1. If a customer reorders, restock fees may be waived.
  2. If a customer is returning a large order or has consistently returned shipments, there may be a restock fee imposed.

Return Shipping Costs

Return shipping on items shipped in error or damaged in transit will be paid for by Customer is responsible for all shipping charges on returns for any other reason.

Condition of Returned Items

All returns must be returned in new (unused) condition in the original packaging, complete with any guarantees, and operating and/or assembly instructions that were included in the original package. Products that are made to order or customized at your request, including anything custom printed/imprinted (key tags, advertising specialties, etc.) or made-to-measure or custom colored (draperies, blinds, lamp shades, upholstered furniture, etc.) may only be returned if we did not follow your instructions or if there are defects in materials and workmanship at the time of delivery. Defective custom merchandise must be returned within thirty (30) days of delivery.

Any return where the packaging is damaged upon return, not in a resellable condition, or which requires repackaging by our warehouse, is subject to a 15% restock fee.

When does Money Back Guarantee apply?

You're covered under Money Back Guarantee when:

  • You don't receive an item
  • You receive an item that doesn't match the listing
  • You receive an item that's broken or faulty